Refund policy

Privacy Policy

This Privacy Policy sets forth how DANA INC. (the “Company”) handles personal information in connection with the online store operated by the Company.

The Company complies with applicable laws and regulations, as well as relevant rules and requirements in each country and region, and appropriately manages and uses the personal information it collects.

1. Purpose of Use of Personal Information

The Company uses personal information collected from customers only for the following purposes:

Sale of products and services, order processing, and customer management
Logistics operations, including packing and shipping products
Payment processing, refunds, and other related financial transactions
Warranty services, repairs, after-sales support, and customer inquiries
Prevention of fraudulent or unauthorized use, identity verification, and security measures
Sales and marketing analysis, including analysis of purchasing trends and usage patterns
Providing information about new products and services and conducting surveys
Handling issues, complaints, disputes, and other problem-resolution matters
Compliance with applicable laws and regulations and record-keeping obligations

2. Disclosure to Third Parties and Outsourcing

The Company will not disclose or provide personal information to third parties except in the following circumstances:

When disclosure is required by applicable laws or regulations
When the Company determines that disclosure is necessary to protect the rights, property, or safety of customers or third parties

The Company may outsource certain operations, including product delivery, payment processing, data storage, and system management, to external service providers.

In such cases, the Company will appropriately supervise and manage such service providers with respect to the handling of personal information.

3. International Transfer of Personal Information

In connection with cross-border sales, international payment processing, or the use of cloud-based services, personal information may be transferred to countries or regions outside Japan.

The Company will handle such personal information in accordance with applicable laws and contractual obligations and will implement appropriate security measures.

4. Provision of Personal Information

Providing personal information is voluntary.

However, if you do not provide the information necessary for the provision of our services, you may be unable to use all or part of the services.

5. Requests for Disclosure, Correction, Deletion, Suspension of Use, etc.

You may request the following with respect to your personal information:

Disclosure
Correction, addition, or deletion
Suspension of use or erasure
Suspension of disclosure to third parties

If you wish to make such a request, please contact us using the contact information below.

6. Personal Information Administrator and Contact Information

Seller: DANA INC. (DANA Co., Ltd.)
Responsible Representative: Yoko Onishi
Address: 5-29-3 Takatanishi, Kohoku-ku, Yokohama, Kanagawa 223-0066, Japan
Telephone Hours: Weekdays, 11:00 a.m.–5:00 p.m. JST
(Closed on Saturdays, Sundays, and public holidays)
Email: info@danajapan.com

Return & Refund Policy

At wanonuno, each item is carefully inspected before shipment.

If your order arrives with a defect, damage, incorrect item, or other issue, please contact us at info@danajapan.com within seven (7) days of receiving your order. Please include your order number and photographs clearly showing the condition of the item.

After reviewing the condition of the item, we will provide an appropriate solution depending on the circumstances, which may include repair, replacement, a partial refund, or return and full refund.

Defective or Damaged Items

If an item is confirmed to be defective or damaged, we will assess the extent of the issue and whether the item can still be used, and may offer a repair, replacement, partial refund, or return and refund.

If you choose to keep and use the item, we may offer a partial refund depending on its condition.

If a full refund is issued, we may generally require the item to be returned to us.

Where a return is required due to a defect, incorrect shipment, or other issue for which the Company is responsible, the Company will cover the return shipping costs.

Depending on the individual circumstances, we may also issue a refund without requiring the item to be returned.

Returns for Customer Convenience

If you wish to return an item for personal reasons, such as the item being different from what you expected, an incorrect size, or an ordering mistake, please contact us within seven (7) days of receiving your order.

Where a return is accepted, the item must be unused and unworn, and all product tags, accessories, packaging, and other included materials must remain in their original condition at the time of delivery.

Shipping and other costs associated with returns made for customer convenience will be borne by the customer.

We may be unable to accept returns of:

Used or worn items
Items that have been damaged, stained, or otherwise altered after delivery
Made-to-order or custom-made products
Other items that are not eligible for return due to their nature or condition

Return Address

If a return is required, please contact us in advance at info@danajapan.com.

We will provide instructions regarding the return procedure and the return shipping address.

Items returned without prior notice may not be accepted and may not be eligible for a refund.

Refunds

Once a refund has been approved, it will generally be issued through the original payment method used for the order.

After the refund has been processed by us, the time required for the funds to appear in your account may vary depending on your credit card company, financial institution, payment method, and country or region of residence.

The treatment of original shipping charges, customs duties, import taxes, and related costs will be determined on a case-by-case basis depending on the reason for the return or refund and the applicable laws and regulations of the relevant country or region.

International Orders

For international shipments, delivery may take longer than usual due to customs clearance procedures, local delivery carriers, weather conditions, or other circumstances beyond our control.

If an issue occurs during delivery, we will cooperate, to the extent reasonably possible, in confirming and investigating the shipment status.

If the consumer protection laws or other mandatory laws of the applicable country or region grant customers rights that exceed those provided under this Policy, those laws will prevail.